VIU by HUB adds home and auto insurance comparison to ChatGPT
The plugin is available in 48 U.S. states, compares quotes from multiple carriers, and leaves policy binding to a licensed advisor.
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BMO opens Agent Assist for employee-reviewed credit card support cases
BMO’s new AI Agent Assist system prepares transaction matches, policy guidance, and cases for employee review, with the bank targeting a 20–30% reduction in resolution time for eligible credit card inquiries.
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Anthropic: Experts followed AI agents’ preferences in 86% of analytical judgment calls
In Anthropic’s controlled study, 50 professional analysts using Claude Code usually chose the same option as an agent whose hidden preference had been randomly assigned.
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Block cuts time to an AI-assisted proposed security patch to 18 minutes
Block’s OpenAI Daybreak-based security system can replay seven months of telemetry in under an hour, while a proposed patch took 18 minutes and humans validate the results.
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Salesforce Agentforce will handle routine work and query routing in HMRC tax services
HMRC will consolidate systems serving 39 million citizens and businesses on Salesforce’s secure CRM platform, with Agentforce supporting caseworkers under human oversight.
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