Google DeepMind is expanding PlanAssist to 12 more local authorities
After initial trials in three councils, the Gemini-based PlanAssist tool is expanding to a 12-month live beta across 15 local authorities in England.
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Salesforce Agentforce will handle routine work and query routing in HMRC tax services
HMRC will consolidate systems serving 39 million citizens and businesses on Salesforce’s secure CRM platform, with Agentforce supporting caseworkers under human oversight.
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