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Singapore Airlines uses OpenAI models across customer chat, flight recommendations, representative support, software development, and internal knowledge access.
BMO’s new AI Agent Assist system prepares transaction matches, policy guidance, and cases for employee review, with the bank targeting a 20–30% reduction in resolution time for eligible credit card inquiries.
Guardian’s multi-year partnership with Sierra will apply AI-assisted service workflows to roughly one million annual dental-benefit verification calls, plus payment and claim-status inquiries.
An alliance and reseller agreement between Parloa and Deloitte Canada brings Parloa’s AI Agent Management Platform to Canadian contact-center transformation projects.
IBM Research’s approach distills short behavioral rules from a GPT-4.1 ReAct agent’s past attempts and appends them to the system prompt for later conversations.
Sierra says its Fleming component can distinguish phone calls made by AI agents, while Tandem Voice runs a fast conversational layer alongside deeper reasoning.
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