Cerillion 26.2 adds four AI capabilities to telecom operations
Cerillion 26.2 is generally available, combining customer care, service configuration, package design and churn prediction in the AI layer of its BSS/OSS suite.
AT A GLANCE
Key points
- Customer Care Agent and Service Configuration Agent add two operational workflows.
- Competitor-aware package creation and Predictive Churn expand product and retention use cases.
- The release is generally available and supports MCP and Agent2Agent integration.
What is changing?
Cerillion made version 26.2 of its pre-integrated BSS/OSS Suite generally available on November 4. The release adds a Customer Care Agent that surfaces customer information and recommends next actions, plus a Service Configuration Agent intended to automate complex service and system setup.
In Enterprise Product Catalogue, competitor-aware package creation brings rival offers into package design, while Dynamic Catalogue Workspace provides a grid for editing complex product, pricing and package structures. Predictive Churn uses machine-learning models developed in customer pilots to flag subscribers at higher risk of leaving and support targeted campaigns through Promotions Engine.
The AI capabilities run across Cerillion’s AI Management Centre, MCP Server and Agent2Agent Server layers. The announcement provides no benchmark percentages or independent comparison, and pilot effectiveness remains a provider claim. Operators still need to measure model governance, data access, human approval and production outcomes.
Explore the original sources
Source date: 4 November 2026.
Published by AI Radar: 4 Nov 2026, 13:02 (Istanbul, UTC+3).
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