monday.com Harmony runs sales conversations with specialized voice agents
monday.com launched Harmony, combining prospecting, qualification, objection handling, live-agent handoff, and CRM updates with small task-specific models.
AT A GLANCE
Key points
- Uses small specialized models dedicated to individual functions
- Runs sales calls through live-representative handoff
- Includes CRM write-back plus consent and compliance controls
- Available in the US, UK, Australia, and Singapore
What is changing?
monday.com launched Harmony on October 19 for mid-market and enterprise sales teams. Built on voice technology acquired from OneAI, the platform orchestrates small specialized models—each dedicated to a function such as qualification, data capture, or objection handling—with a real-time predictive engine.
Harmony can run the conversation cycle from prospecting, discovery, qualification, pitching, and objection handling to a context-rich handoff to a live representative. It also includes branded caller ID, inbound routing, consent and compliance controls, and native CRM write-back. The company reports roughly 200 milliseconds of audio response latency and a contact rate of up to 70%; these are provider-reported metrics.
The product is available to mid-market and enterprise customers in the United States, United Kingdom, Australia, and Singapore. Additional markets and languages are planned.
Explore the original sources
Source date: 19 October 2026.
Published by AI Radar: 19 Oct 2026, 18:14 (Istanbul, UTC+3). Updated: 19 Oct 2026, 18:34.
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