OpenAI and ServiceNow bring governed workflow actions into ChatGPT
A new ServiceNow integration brings enterprise context and permission-governed workflow actions into ChatGPT, while the MCP plugin is available today.
AT A GLANCE
Key points
- The ServiceNow MCP plugin is available today.
- Action Fabric applies existing rules and permissions.
- Voice, security and Codex capabilities have staged 2027 timelines.
- ServiceNow plans ChatGPT Work and Codex access for all employees.
What is changing?
OpenAI and ServiceNow expanded their partnership on October 28. A new ServiceNow integration will let employees find similar incidents, assess change risk and update ServiceNow records without leaving ChatGPT. Customers connect their own ServiceNow instance and choose which capabilities to expose, while Action Fabric applies existing business rules and access permissions.
The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. The companies also plan to bring Codex into AI Workflow Factory, combine OpenAI cybersecurity capabilities with ServiceNow context, and add voice-driven risk assessment to the Super Intelligence Control Tower.
The rollout is staged: voice is expected in the first quarter of 2027, the security solution is planned for early access in January 2027 and general availability in the second quarter, and the Codex integration is targeted for 2027. ServiceNow will also expand ChatGPT Work and Codex access to all employees.
Explore the original sources
Source date: 28 October 2026.
Published by AI Radar: 29 Oct 2026, 00:05 (Istanbul, UTC+3). Updated: 29 Oct 2026, 00:05.
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