Sierra adds Compliance Console for long-running AI agents
The new Horizon console manages disclosures, contact windows, holidays, frequency limits and opt-out requests across channels and regions.
AT A GLANCE
Key points
- Rules can be configured by channel, use case and region.
- Contact windows, holidays and frequency limits are configurable.
- Opt-out requests are recorded and enforced in later outreach.
- Insights dashboards show allowed and blocked contacts.
What is changing?
Sierra announced Compliance Console for Horizon agents that manage customer processes over days or months. The console lets companies configure rules for phone, SMS and email outreach according to country, state, industry and use case.
Administrators can set call-recording and identity disclosures, contact windows based on the recipient’s local time, regional holiday exclusions, and separate frequency limits for marketing and transactional messages. Opt-out requests made by texting STOP or over the phone are recorded and enforced in later outreach.
Insights dashboards show contacts that were allowed, deferred, blocked or held for review, along with opt-out counts. Sierra says the controls can be adapted to company requirements; the product does not by itself guarantee legal compliance.
Explore the original sources
Source date: 28 October 2026.
Published by AI Radar: 29 Oct 2026, 03:02 (Istanbul, UTC+3).
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